The solution that is appropriate for a solopreneur might not be appropriate for a law office. What is appropriate for a law office might not be the best choice for a small manufacturing concern. Even among industries, solutions will likely differ.

In 5 Essential Practices of the Best Data Backup Services I described what you should look for in a service provider.   Before you start looking for service providers you need to take a look at your data.  Here are 4 things I consider before looking at a particular service:

1. Where is the data stored? Are the files stored on a central server or are they dispersed at various computers?
2. How is the data used? What percentage of the files are mission critical (business can’t run without them) versus those that are kept for archive purposes?
3. Does your industry have any special security or backup/restoration requirements (e.g. the ability to recover a single email)?
4. How long can you be without the data before your business begins to suffer?

Other considerations will arise as you or your service provider examine your data, but these are a good place to start. All of them will impact the cost for data backup. Choose the solution that will best support your business.

Wishing you a safe passage through the I.T. Minefield!

________________________________________________________

Leslie Knight is a small business consultant with over 20 years of experience in Information Technology management in Fortune 500 companies.  She applies her experience in Corporate America saving them millions to smaller entrepreneurial enterprises. She is also the author of Navigating the I.T. Minefield.

To download the sample chapter “When Disaster Strikes” from Navigating the I.T. Minefield: Straight Talk for the Small Enterprise, go to http://bit.ly/zAcdl .  To purchase your copy, please visit http://bit.ly/SNL4W.

Gone. Without a trace.

Laptop theft is more prevalent than you might realize, particularly doing the holiday period. All you (or an employee) have to do is turn your back for a few seconds and a backpack or briefcase will disappear. Sometimes after you’ve done everything right to secure your laptop it will still be stolen. Your data (company/personal financial information, sensitive communications, client communications, and intellectual property) are now exposed to the world. What can you do to protect yourself?

1)      Set passwords for accessing the computer. Make it hard for the thief to access the accounts on your computer. Some laptops come equipped with a finger print scanner…consider using it.

2)      Set passwords for accessing documents with sensitive information. In Office 2007, you can do this by selecting the Prepare Option, Encrypt Document.

3)       Encrypt your data. You can purchase a separate program that will encrypt data on your hard drive, separate and apart from what is available in MSOffice.

4)      Backup company data to a remote site. If the only copy is on a laptop, you’re in trouble.

5)      Install a program such as Laptop Lojack. There’s a chance you might be able to get your laptop back.

If your laptop is stolen and you didn’t take any preventive measures, then invest in LifeLock or one of the other identity theft protection products.

All it takes is a few minutes and a little forethought to save yourself a lot of future pain.

If you have questions, contact your favorite IT service provider or feel free to DM me @ITMinefield on Twitter.

Wishing you safe passage through the IT Minefield!

___________________________________

This topic is discussed in greater detail in Navigating the I.T. Minefield: Straight Talk for the Small Enterprise. To purchase your copy, please visit http://bit.ly/SNL4W.

Leslie Knight is a small business consultant with over 20 years of experience in Information Technology management in Fortune 500 companies.  She applies her experience in Corporate America (saving them millions) to smaller entrepreneurial enterprises. She is also the author of Navigating the I.T. Minefield- Straight Talk for the Small Enterprise.

All right, I’ll start. I have a desktop that still runs Windows ME with Quicken 2004, Office 2000 and a few other older applications. Norton is out of date, so I don’t connect it to the internet. This computer serves one purpose only…it balances my check book. It also has a couple of other programs that are no longer available.  My travelling laptop does not contain financial or sensitive data.

As you can see, I’m not necessarily an advocate of upgrading just because an upgrade is available, but I understand the consequences of my choice. I know that if something really ugly happens to Windows ME or the hard drive I could continue to conduct business.

Every business owner needs to be aware of the ramifications of their choices. I generally don’t recommend ten years between upgrades for anyone. Here are three questions to consider:

1)      Is the application stable? If yes, you may choose not to upgrade. It is not impacting your ability to conduct business. However, understand that most vendors only support the two most current versions of an application. If it breaks, they will not feel obligated to provide a fix. You will be forced to upgrade and it may not be as easy as buying the new version and installing it.

2)      Is there a special feature in the application that simplifies the tasks performed by my employees or provides us with a competitive advantage? If yes, then upgrade and enjoy.

3)      Is the application part of a “mission critical” business process (a process without which your business cannot function)? If yes, then staying current is important for disaster planning purposes. You want critical processes back up and running as quickly as possible.

Often the reason for delaying an upgrade is financial. That’s OK. Just be aware of how your choices impact your ability to do business.

If you have questions, contact your favorite IT service provider or feel free to DM me @ITMinefield on Twitter.

Wishing you safe passage through the IT Minefield!

___________________________________

This topic is discussed in greater detail in Navigating the I.T. Minefield: Straight Talk for the Small Enterprise. To purchase your copy, please visit http://bit.ly/SNL4W.

Leslie Knight is a small business consultant with over 20 years of experience in Information Technology management in Fortune 500 companies.  She applies her experience in Corporate America (saving them millions) to smaller entrepreneurial enterprises. She is also the author of Navigating the I.T. Minefield- Straight Talk for the Small Enterprise.

Most small businesses that suffer a significant disruption never reopen their doors. Of those that do, most close their doors within 2 years of re-opening.  This is one time it is good to be in the minority.  Here are six steps you can take before disaster strikes:

1)      Invest the time to at least think about disaster recovery for your business (http://bit.ly/2vAUyO) and start to formulate a plan. If you need help or have questions, please ask your service provider. Feel free to ask me if you don’t have a provider.

1. Which processes are critical to your business?
2. Upon which technologies (computers, network, etc.) do these processes depend?
3. How quickly do you need to have service restored?

2)      Backup your data. If you’re using a backup appliance which you bought from the office supply store, be sure you send or take the backup offsite. It doesn’t help you if the data is in the office when it is destroyed.

3)      Test your data backup by restoring the data. The time to discover the data won’t restore properly is not in the middle of a real disaster.

4)      Get replacement value insurance to cover your computers and network hardware and software. Remember, the cost to replace the hardware and software will be at current prices. A cash value policy will only cover the original cost less depreciation.  You could end up spending a lot of money out of your own pocket.

5)      Document your hardware and software assets.  It simplifies dealing with the insurance company and gives you a starting point for replacing the assets.

6)      Secure a service provider to support you if you don’t have in-house support. Recovering from a disaster of any size is a complex task.  Most service providers are not able to take on ad-hoc recovery requests. You want someone in your corner before you need them.

These are steps every business can take to reduce the impact of a disaster. You will need to examine your business closely to cover any other gaps.  Preparing for a disaster is a little like buying insurance. You may never need it, but if you do it’s great to know you’re covered. To download the chapter, “When Disaster Strikes” from Navigating the I.T. Minefield: Straight Talk for the Small Enterprise, go to http://bit.ly/1VAZRX.

Wishing you safe passage through the I.T. Minefield!

___________________________________________

Leslie Knight is a small business consultant with over 20 years of experience in Information Technology management in Fortune 500 companies.  She applies her experience in Corporate America saving them millions to smaller entrepreneurial enterprises. She is also the author of Navigating the I.T. Minefield.

If you’d like to purchase a copy of Navigating the I.T. Minefield: Straight Talk for the Small Enterprise, please visit http://bit.ly/SNL4W.