Archive for the ‘Business’ Category

« Older Entries
Newer Entries »

My Last Upgrade was in 2000. Am I OK?

Wednesday, November 18th, 2009

OK. Time for all you small business owners and non-profits to fess up: How many of you have an application that is old? I mean really old, say 1999 or older. I know there are more of you out there than the few I visited this year. One client was upgrading 1999 QuickBooks to 2009. We had to send the database to the vendor for help.

All right, I’ll start. I have a desktop that still runs Windows ME with Quicken 2004, Office 2000 and a few other older applications. Norton is out of date, so I don’t connect it to the internet. This computer serves one purpose only…it balances my check book. It also has a couple of other programs that are no longer available.  My travelling laptop does not contain financial or sensitive data.

As you can see, I’m not necessarily an advocate of upgrading just because an upgrade is available, but I understand the consequences of my choice. I know that if something really ugly happens to Windows ME or the hard drive I could continue to conduct business.

Every business owner needs to be aware of the ramifications of their choices. I generally don’t recommend ten years between upgrades for anyone. Here are three questions to consider:

1)      Is the application stable? If yes, you may choose not to upgrade. It is not impacting your ability to conduct business. However, understand that most vendors only support the two most current versions of an application. If it breaks, they will not feel obligated to provide a fix. You will be forced to upgrade and it may not be as easy as buying the new version and installing it.

2)      Is there a special feature in the application that simplifies the tasks performed by my employees or provides us with a competitive advantage? If yes, then upgrade and enjoy.

3)      Is the application part of a “mission critical” business process (a process without which your business cannot function)? If yes, then staying current is important for disaster planning purposes. You want critical processes back up and running as quickly as possible.

Often the reason for delaying an upgrade is financial. That’s OK. Just be aware of how your choices impact your ability to do business.

If you have questions, contact your favorite IT service provider or feel free to DM me @ITMinefield on Twitter.

Wishing you safe passage through the IT Minefield!

___________________________________

This topic is discussed in greater detail in Navigating the I.T. Minefield: Straight Talk for the Small Enterprise. To purchase your copy, please visit http://bit.ly/SNL4W.

Leslie Knight is a small business consultant with over 20 years of experience in Information Technology management in Fortune 500 companies.  She applies her experience in Corporate America (saving them millions) to smaller entrepreneurial enterprises. She is also the author of Navigating the I.T. Minefield- Straight Talk for the Small Enterprise.

  • Share/Save/Bookmark

Tags: , , , , , ,
Posted in Business, Information Technology, Upgrade, disaster recovery, small business | 3 Comments »

Guidelines for Buying a PC from eBay in Light of Windows 7

Friday, November 13th, 2009

I’ve had a few different folks ask about purchasing a “new” laptop or desktop from eBay.  One of the questions also included, “How do I know the software I am getting from a computer from eBay is legal (not pirated)?” So, let’s explore those questions.

Most of the laptops I’m finding from used dealers come with XP installed. If you are going to purchase a laptop or desktop through eBay or some other reseller, you will need to verify that the computer can support Windows7. Otherwise, you’re throwing good money away.

Here’s an actual eBay entry:

DELL LATITUDE D610 LAPTOP+1024+DVD+WiFi+XP-2….

This laptop comes with 1G (gigabyte) of memory and Windows XP with Service Pack2 installed. How can you find out if it will support Windows7? You will need to ask the reseller two questions:

1)      What is the maximum amount of memory the device will support?

  • Windows 7 requires a minimum of 1G. You will probably want to expand to at least 2G to avoid performance degradation.

2)      How large is the hard drive?

  • At a minimum, you need a large enough drive to accommodate what you already have stored plus 16GB.

If the reseller can’t tell you, go to the manufacturer’s website and search for the model name (“Latitude D610 Specifications”).  In this case, the maximum memory is 2GB and the maximum internal hard drive appears to be 160GB (could be more).

Personally, I would not choose this device for a client because it potentially does not have a long useful life. My post on purchasing hardware (http://bit.ly/1Wn0NI) recommends 4GB memory with the ability to expand further to extend the useful life of a device. However, if you are a basic user (e.g. email, surfing the web, basic application use, not application development) a device that expands only to 2GB or 4GB might be perfect for you.

Most used devices, purchased from a reseller, will only come with the Windows operating system installed. The reseller should provide you with the original installation disks and license information for Windows.  However, if one comes with other software installed, the reseller needs to furnish the original disks and license information as well. If using eBay, only purchase from a “Top-rated seller”. These sellers have a good reputation in the eBay community.

Keep in mind, you’re still going to have to upgrade to Windows 7 sometime.

If you have questions, contact your favorite IT service provider or feel free to DM me @ITMinefield on Twitter.

Wishing you safe passage through the IT Minefield!

___________________________________

Purchasing hardware is discussed in greater detail in Navigating the I.T. Minefield: Straight Talk for the Small Enterprise. To purchase your copy, please visit http://bit.ly/SNL4W.

Leslie Knight is a small business consultant with over 20 years of experience in Information Technology management in Fortune 500 companies.  She applies her experience in Corporate America (saving them millions) to smaller entrepreneurial enterprises. She is also the author of Navigating the I.T. Minefield.

  • Share/Save/Bookmark

Tags: , , , , ,
Posted in Business, IT, Information Technology, Upgrade, Windows, small business | 5 Comments »

Help! I Need New Hardware for Windows 7!

Friday, November 13th, 2009

The posts about Windows 7 have generated some interesting questions on purchasing new hardware: Which manufacturer? How much memory and hard drive? What about eBay? etc. I’ll try to address those questions here.

If you read the “Short Rant on Hardware Manufacturers” (http://bit.ly/1RSmoo ), you know I’m not particularly fond of any of them. Very little differentiates one computer from another. So, get the best price you can that meets your requirements.

When determining which desktop, laptop or server to purchase, ask:

1)      How long do I expect to keep the hardware before upgrading again?

2)      How long has it been since my last hardware upgrade?

3)      How much hard drive am I using now compared to when I first bought the device?

These are the questions I ask as I develop migration plans for my clients and friends.

The goal of every small business owner is to extend the useful life of hardware as much as possible. I have one client who has hardware that was purchased with Windows ME and then upgraded to XP. The hardware is around 9 years old. They have extended the useful life of their computers and server as far as possible.

Since my clients tend to not upgrade often, my advice is to purchase hardware that will allow you to add RAM (memory) over time. How much memory? I am advising clients to purchase 4GB (gigabytes) initially. Why? Windows 7 requires a minimum of 1GB…that’s just for Windows 7. By the time you add the other software you have been using, you probably need 2GB. The cost difference between 2GB and 4GB is less than $100 in most cases…cheaper than a service call to order more memory and install it.

I am also advising them to consider hardware that has a maximum expansion capacity greater than 4 gigabytes. Why? Once again, to extend the useful life of the computer. If they purchase 4GB initially and that is the maximum a unit can support, they have to replace the unit once the memory is exhausted. The difference between a desktop model that has a maximum capacity of 4GB and one that can expand to 8GB or 16GB is often less than $400. That cost is substantially less than buying a new unit.

All of the major computer manufacturers will provide the hardware specifications online at their sites. They will also allow you to compare the features of their device models such as maximum memory and hard drive supported.

What about eBay? The same principles apply. You will need to do a little more homework to discover how much memory the desktop or laptop will support. If the seller can’t tell you, go to the manufacturer’s website and search for the device model.

If you have any questions ask your favorite IT service provider or feel free to DM @ITMinefield on Twitter.

Wishing you safe passage through the IT Minefield!

___________________________________

Purchasing hardware is discussed in greater detail in Navigating the I.T. Minefield: Straight Talk for the Small Enterprise. To purchase your copy, please visit http://bit.ly/SNL4W.

Leslie Knight is a small business consultant with over 20 years of experience in Information Technology management in Fortune 500 companies.  She applies her experience in Corporate America (saving them millions) to smaller entrepreneurial enterprises. She is also the author of Navigating the I.T. Minefield.

  • Share/Save/Bookmark

Tags: , , , ,
Posted in Business, IT, Information Technology, Upgrade, Windows, small business | 2 Comments »

Windows 7 is a Perfect Opportunity?

Thursday, November 12th, 2009

Windows 7 is a Perfect Opportunity?

I’m afraid I have to agree with some of my friends. Windows 7 is Microsoft’s revenge on those of us who thumbed our noses at Vista and said we’ll wait. Windows 7 is available and Microsoft went out of their way to make the upgrade difficult for those who did not upgrade to Vista. Oh well, that’s life.

On the other hand, Windows 7 is a perfect opportunity to get your I.T. house in order. If you have never created a hardware and software asset inventory, now is the time. You (or your service provider) already have to visit each computer. You may as well “write” down the information and store it somewhere (your IT manual, hard drive). You will need this information in the future. It isn’t a question of “if” but “when”.

A basic hardware asset inventory is a list of each desktop, laptop, server, network appliance, printer, uninterruptable power supply and any other device connected to a computer or your network. You need to collect the following information about each device:

Vendor (e.g. Dell) Function (desktop, laptop, server, firewall)
Model (e.g. Vostro 430) Date in service
Serial Number Device user
Hard drive size/Free space RAM

While you’re at the computer, make a list of all of the installed software. Now, I’m not talking about .Net or those other programs that come with the computer. You need to look for all the software that was added to the computer.  You need to collect the following information for the software asset inventory:

Vendor Application & Version License Key Computer Installed On User Assigned
Sage Timeslips v10 <locate the original disk or you can find it in “Help About” Serial Number Who uses that computer?

As you look at the list for each computer, notice which software is obsolete. Those applications you won’t need to reinstall. Now, go find the installation discs for the rest of the software. If you find only one copy of WordPerfect X4 and it is installed on 10 computers and you didn’t purchase a multi-user license, your company is guilty of software piracy. This is the perfect time to remedy that situation.

The friend or employee who installed the software may have tried to save you money, but piracy could cost you dearly (http://bit.ly/bhmoC).

So, look on the bright side. The upgrade to Windows 7 won’t be a walk in the park, but it is the perfect opportunity to:

1)      Create a software asset inventory.

2)      Create a hardware asset inventory.

3)      Clean out old software you don’t need.

4)      Discover unauthorized software and get legal.

Wishing you safe passage through the IT Minefield!

___________________________________

These topics are discussed in greater detail in Navigating the I.T. Minefield: Straight Talk for the Small Enterprise. To purchase your copy, please visit http://bit.ly/SNL4W.

Leslie Knight is a small business consultant with over 20 years of experience in Information Technology management in Fortune 500 companies.  She applies her experience in Corporate America (saving them millions) to smaller entrepreneurial enterprises. She is also the author of Navigating the I.T. Minefield.

  • Share/Save/Bookmark

Tags: , , , ,
Posted in Business, IT, Information Technology, Upgrade, Windows, small business | 2 Comments »

From XP to Windows 7 – Not for the Faint of Heart!

Tuesday, November 10th, 2009

The good news, Windows 7 is available! It is supposed to be less painful than Vista (personally I’m waiting for the first service pack to come out).  The bad news? If you are still running XP, the upgrade isn’t necessarily painless. You must:

1)      Backup your data.

2)      Wipe the hard drive.

3)      Install Windows 7.

4)      Reinstall all of your old programs (hope you have those install disks somewhere).

5)      Restore your data files.

This process is not for the faint of heart! If you have any doubts, contact your favorite local IT service provider.

For those small business owners who don’t have in-house IT support or a regular service provider, here’s a basic plan. A service provider will go through these same steps.

1)      Determine if your computers can support Windows 7. It requires a minimum of 1G (gigabyte) of memory and 16G’s of free hard drive space. If it has been a while since you last upgraded hardware (not unusual for a small business), your desktops and servers might not be able to support Windows 7.

  • Go to each computer and access My Computer.
    • Note the hard drive size and free space. If it is less than 16G you’ll need a new hard drive.
    • Click “View System Information” on the left. Note the amount of RAM.
  • Some older hardware will only support up to 1G of memory. If you expect the hardware to last longer than a couple of years, you will want to invest in more than just 1G.
    • How do you know if you can add more memory? Most of the major computer manufacturers track this information. Go to their web site and look for the memory upgrade section. It will guide you through the process.
  • NOTE: If you find yourself buying more memory and a larger hard drive it will probably be easier and less expensive in the long run to buy a new computer.

2)      Determine whether your old applications will run on Windows 7.

  • Go to each computer and access Control Panel (Start -> Settings -> Control Panel) or consult your Software Asset Inventory.
  • Select Add or Remove Programs.
    • This will give you a list of most of the programs installed.
  • Contact the application vendor (website or phone).
    • Most vendors support the current version and the previous version. If your software is older, you are probably on your own.
    • You can try to install these programs on Windows 7, but the results may be unpredictable. The vendor will not feel any obligation to fix the old program to make it work on Windows 7.
  • Be sure you have the old software installation disks. If you don’t have them, you’ll need to buy the new version.
  • NOTE: If you customized the application (forms, queries, screens, etc.) or paid for customization, it will need to be repeated for the new version. Plan accordingly.
  • FYI. If you have an application that allows you to deposit checks from your desktop, be sure to include the bank in your plans. For one of my clients, the bank will have to reinstall their software.

3)      Create your migration plan.

  • Which computers require a hardware upgrade?
  • Which ones must be replaced?
  • Which software must be upgraded or replaced?

Armed with this information, you can determine the costs and a timetable for your company’s migration to Windows 7. The good news: You have until 2014 to convert your computers to Windows 7! Microsoft will continue to support security patches for XP until then. You don’t have to spend several thousand dollars in 2010 to get it done.

Wishing you safe passage through the IT Minefield!

________________________________________

Asset inventories, backup and other topics are discussed in greater detail in Navigating the I.T. Minefield: Straight Talk for the Small Enterprise. To purchase your copy, please visit http://bit.ly/SNL4W.

Leslie Knight is a small business consultant with over 20 years of experience in Information Technology management in Fortune 500 companies.  She applies her experience in Corporate America (saving them millions) to smaller entrepreneurial enterprises. She is also the author of Navigating the I.T. Minefield.

If you have questions, feel free to ask @ITMinefield on Twitter.

  • Share/Save/Bookmark

Tags: , , , ,
Posted in Business, Information Technology, Upgrade, Windows, small business | 2 Comments »

6 Steps to Prevent Software Piracy in Your Business

Friday, October 30th, 2009

If an auditor were to walk into your business, could you prove that all of the software in your business has been purchased legally? Are you certain all of your software is legal? According to the Business Software Alliance (BSA) software piracy results in $47.8 billion in losses to the software industry each year. The fine for piracy could be as much as $150,000 paid to the vendor. Can your business afford that fine?

Software is protected by U.S. copyright law.  You are allowed to create a copy of software for disaster backup and recovery purposes, but that’s about it. Piracy occurs when more software licenses are in use than were purchased. Sometimes the piracy is innocent; an employee wishing to help you out brings software from home or purchases the software at a great price from someone who appears reputable, but isn’t. It also occurs when an employee takes software you paid for to their home or another company.

As a small business, you don’t need to invest in expensive infrastructure to prevent software piracy.  Here are a few simple things you can do:

1)      Communicate and enforce the company policy concerning software purchasing and installation.

2)      Lock down employee computers to prevent unauthorized software installs.

3)      Store all software installation discs in a secure place to prevent them from walking out the door.

4)      Centralize software purchasing and installation.

5)      Maintain a software asset inventory. It can be a pencil and paper list of who has what software installed, when it was done, etc.

6)      Conduct an annual software audit. In a small environment, this isn’t too arduous. Simply compare the software asset inventory to each computer in the business. If you find discrepancies, resolve them.

Each of these steps could be a complete post.  There are other steps you can take the more sophisticated your IT environment. If you need help, check with your IT service provider or the BSA.

Wishing you safe passage through the IT Minefield!

____________________________

This topic is discussed in greater detail in Navigating the I.T. Minefield: Straight Talk for the Small Enterprise. To purchase your copy, please visit http://bit.ly/SNL4W.

Leslie Knight is a small business consultant with over 20 years of experience in Information Technology management in Fortune 500 companies.  She applies her experience in Corporate America saving them millions to smaller entrepreneurial enterprises. She is also the author of Navigating the I.T. Minefield.

  • Share/Save/Bookmark

Tags: , , , ,
Posted in Business, IT, Information Technology, Security | 3 Comments »

Trust is a Choice: Authentic Trust vs. Forensic Trust

Friday, October 30th, 2009

In the “Gift of Trust” (http://bit.ly/aPvCB), I alluded to the difference between authentic trust and forensic trust. Forensic trust requires evidence before trust is bestowed on someone. You’ve probably said it before, “When so-and-so can show me they can be trusted to do _______________, then I’ll trust them.” or even “Trust has to be earned.”

Does trust have to be earned? I don’t think so. Any time a leader works with a new team he has two choices: 1) Trust them without proof. 2) Wait for proof. The one who waits for proof will run himself ragged doing all of those tasks he is unwilling to entrust to others.

Authentic trust is a choice. It is an action, a verb, and not a feeling. It requires creativity, courage, commitment and communication.  Therefore, it can only be conveyed by an authentic leader.

-          Creativity because you are inventing something new in a relationship.

-          Only courage will allow you to declare to the team that you are willing to put yourself in their hands, knowing full well that you may be disappointed. Only courage will allow you to express your disappointment, “I am disappointed that ___________ did not happen. What can we do to make it work next time?”

-          Commitment. Conveying trust is not a drive by experience where you sprinkle fairy dust, wave your wand and say “I trust you” and the next day you take it back.  You are committing to the team and the individuals to stay the course and continue to convey trust when times get difficult and failures and disappointments occur.

-          Communication. The recipient of your trust must be willing to accept your trust, able to perform in the way you are expecting and in agreement with the results and accountability. You can’t get there without effective communication.

As I lead various teams, my appreciation of the value of authentic trust continues to grow. As one who has been a recipient, I know it lifted me to new heights in my early 20’s. As one who tries to always convey authentic trust, I see its results in teams, friends and family.  It builds up the recipient. It empowers them to explore their potential. It frees them from a fear of failure, knowing you will still continue to trust.

Best wishes for you and your teams!

_____________________

Though I have experienced and conveyed authentic trust for many years, the concept did not originate with me. These concepts were expressed 4 years ago by a dear friend, Scott Degraffenreid. For more information, you can purchase a copy of The New Art & Science of Acknowledgment by Scott Degraffenreid from www.necessarymeasures.com.

  • Share/Save/Bookmark

Tags: , , ,
Posted in Business, Team, leadership | 3 Comments »

Who is ITMinefield?

Sunday, October 25th, 2009

Special thanks to Roy Atkinson (Twitter @RoyAtkinson) for helping to create this post.

ITMinefield is the Twitter name of Leslie Knight, oldest child of Larry F. and Joan, sister to Larry G. and David, sister-in-law to Michelle and Karen, aunt to Mitchel, Meredith and Nicki and companion to Precious (the 4-legged friend).DSC02583

Leslie grew up during the height of the feminist movement and was somewhat influenced by it but—like Margaret Thatcher—feels she owes more of her success to her parents and God than she does to the feminists. She enjoyed a variety of sports growing up and now enjoys golf (she has a 10 handicap).

As a teenager, Leslie showed a strong aptitude for math (except for principal and interest problems; she never really got those), logic and related disciplines, though Computer Science was not a degree program in most schools (yes…she really is that old…but very well preserved).  While she didn’t know she would be working with computers, she knew she would be working closely with men as a respected peer.

Upon finishing with a degree in Math and Computer Science (fell in love with computers her freshman year), she started working with Amoco, Inc. (later absorbed by British Petroleum) as a systems programmer, reading hex dumps, writing operating system level code in Assembler and telling IBM how to fix their code. Those were heady days…being 20 something and responsible for the entire mainframe complex of a multinational company.  The men she worked with were old enough to be her father and respected her skills…she was doing what she knew she would be doing as a teenager.

If you Google her name, you’ll find several papers Leslie and professors co-authored on the subjects of genetic algorithms and NP-complete problems which are published in prestigious journals.

By this time, you may have correctly guessed that she was and is a geek or a nerd (holds a Masters in CompSci)…but she is one who talks to her clients in their own language.

Sometime during her career, the best supervisor possible came into her life, Keith Ruter.  This was true though neither of them knew it at the time and both were dreading the prospect. He took the young systems programmer and let her know there was more to her than technical skills and she could use those other skills to go much farther. It was during these years that her leadership skills were further honed and came to the forefront. Leslie says of Ruter,  “Wow! What a mentor and a friend. I still owe you a lot, Keith. My teams know dynamite comes in small packages.  Keith took the dynamite and turned it into a shaped charge.”

Leslie Knight later accepted a position with Gartner (www.gartner.com) working with clients to define their total cost of ownership (TCO) of computing. She advocated on behalf of the CIO and IT Department to the CEO and CFO. Her analysis often resulted in savings and the realization that spending on IT was not adequate to support the business strategy.

That brings us to the present. For the last few years, she has been the “sorcerer’s apprentice,” working with mentors to develop new skills and taking skills developed in IT beyond the IT arena. She is emerging from that phase as a trusted advisor to small business owners, in areas strategy development and execution, team development, leadership and operations management.

So what prompted her first book, Navigating the I.T. Minefield – Straight Talk for the Small Enterprise? Well, she was tired of walking into small businesses and seeing the malpractice that has been foisted upon them: lack of basic processes, documentation and practices. “I want business owners to be able to make informed decisions about IT and hold their service providers accountable. I want IT service providers to treat small businesses with the same care as a large business.”

  • Share/Save/Bookmark

Tags: , ,
Posted in Business, Information Technology | 1 Comment »

Permission to Lead Denied! When a Team Member is not Accepted as a Leader.

Friday, October 23rd, 2009

During the storming development phase, team members develop a sense of their relationship to the leader and each other.  As the members grow in their appreciation of each other’s talents and expertise, they begin to express a willingness to accept leadership and direction from others within the team and the storming subsides.  At various times within a High Performance Team, leadership will shift as tasks unfold so that the team takes advantage of each member’s strengths.

Unfortunately, there are times when the team simply does not respond well to a member and refuses to accept their leadership.  In fact, the team will often ignore the person which leads to more storming. Sometimes the problem is that this person isn’t really an expert in their area…and the team knows it.  Sometimes the one desiring to be recognized as a leader self-sabotages. They lack the skills (or are unaware of the skills needed) to create the environment where members give their permission to lead.

How do you help these members and move your team through storming?

-          Remind the team of basic leadership principles.

  • The privilege of leading others stems from the permission of those you would have follow you. Your ability to influence is more important than seniority, position or authority.
  • Permission to lead is granted only after others perceive you as:
    • Authentic.
    • Genuinely interested in them.
    • Willing to follow, serve or share power.
    • One with integrity to lead.

-          Respect their expertise and defer to it when possible. I’m not suggesting that you placate anyone, but that you model respect.  It isn’t necessary for teammates to always like each other, but they do need to treat each other professionally and with respect.

-          Remember that leadership is a set of skills that can be developed. As the leader, you may need to guide the team member to an appropriate leadership development program or commit to mentoring the member.

Unfortunately, there are times when you simply must remove the team member, particularly if they are not willing to accept responsibility for their own development for the good of the team. When that happens, ask yourself, “What about my hiring practices caused me to place the wrong person in the team?”  That’s a subject for several future posts. Include your own thoughts in the comments.

Have a great day!

___________________

Leslie Knight is a trusted advisor to small businesses. She has over 20 years of experience in Corporate America which she applies to smaller entrepreneurial enterprises. She is also the author of Navigating the I.T. Minefield – Straight Talk for the Small Enterprise. To purchase your copy, please visit http://bit.ly/SNL4W.

  • Share/Save/Bookmark

Tags: , , ,
Posted in Business, Team, leadership | 2 Comments »

The Key to Picking an I.T. Service Provider

Friday, October 23rd, 2009

Last week we talked about the 5 Qualities of a Great I.T. Professional (http://bit.ly/UXpCs). It is easy to allow “techno-speak” to influence your decision about an I.T. service provider. We think, “Wow that person sure knows what they are talking about!” The key to ensuring you have found that Great I.T. Professional is to talk to their references.

Most of the time, we don’t ask for references and when we do, we assume that because they gave us the reference that they must be good. Do your due diligence! A bad I.T. professional can hurt your business!

Your interview with a reference should cover 10 topics. We’ll talk briefly about 4 of them.

1)      Experience. Typically we equate years in business to experience. From a reference’s perspective, you want them to talk about the provider’s problem resolution skills. Are problems resolved quickly by the provider or his employees? Or is your business their training ground?

2)      Stability. Do you see the same few employees each visit? Or does it appear the vendor is unable to retain good talent? Some variety is good, it means all of the knowledge of your business does not reside within a single individual…if they leave, their replacement will not experience a steep learning curve.

3)      Relationship. Does the provider spend time with you understanding your business strategy and needs? Do they recommend solutions that are consistent with your business strategy? Do they stay abreast of trends and problems in your industry?

4)      Conflict Management. How does the vendor handle your service complaints? Are those conversations amiable, with the vendor showing respect for you and your business? Or are they punishing, leaving you feeling drained and dreading the next encounter?

References will be brutally honest about the shortcomings of their service providers.  No provider is perfect.  They’ll shine in one area and be a lackluster performer in another. You will have to decide which qualities are most important to your business.

Wishing you safe passage through the I.T. Minefield!

__________________________________

This topic is discussed in greater detail in Navigating the I.T. Minefield: Straight Talk for the Small Enterprise. To purchase your copy, please visit http://bit.ly/SNL4W.

Leslie Knight is a small business consultant with over 20 years of experience in Information Technology management in Fortune 500 companies.  She applies her experience in Corporate America saving them millions to smaller entrepreneurial enterprises. She is also the author of Navigating the I.T. Minefield.

  • Share/Save/Bookmark

Tags: , , ,
Posted in Business, IT, Information Technology | 2 Comments »

« Older Entries
Newer Entries »